ALL OF OUR POLICIES – Aroma Headspa

Please Read Our Policies

REFUND AND RESCHEDULING POLICY

Aroma Head Spa Has A Refund And Rescheduling Policy To Ensure Transparent Communication And Fair Treatment For All Parties Involved. They Strive To Provide Their Customers With A Relaxing And Rejuvenating Experience.

1. DEPOSIT REFUND POLICY:

If An Appointment Is Cancelled 48 Hours Prior To The Scheduled Time, A Refund Will Be Issued. No Refunds Will Be Given For Cancellations Made Within 48 Hours Or For No-Shows. Deposits Will Be Refunded Via The Payment Method Used For The Initial Booking.

2. RESCHEDULING POLICY:

Rescheduling Requests Can Be Accommodated If Made At Least 48 Hours Before The Original Appointment Time And Are Subject To Availability. Requests Made Within 48 Hours Of The Appointment Cannot Be Rescheduled.

3. NO-SHOW POLICY:

A Strict No-Show Policy Is Implemented, Requiring Clients To Cancel Or Reschedule Appointments At Least 48 Hours In Advance. Being Over 15-Minutes Late From The Appointment Time Is Considered A No-Show, And No Refunds Are Given.

Important Notice:

Aroma Head Spa advises customers to arrive 10-15 minutes before their appointment time. All customers should review the refund and rescheduling policy before making any bookings or cancellations. For any further queries, customers can contact our customer service team at (949) 439-9613.

*The policy is subject to change at the discretion of Aroma Head Spa, and updates will be communicated to customers through appropriate channels.

GIFT CARD & GIFT CERTIFICATE POLICY

Purpose: The purpose of this policy is to establish guidelines for the issuance, usage, and redemption of gift card/certificates within our organization. This policy aims to ensure transparency, fairness, and customer satisfaction in the process of gift card/certificate management.
Definitions:
1. Gift Card/Certificate: A prepaid instrument, issued by our organization, that can be exchanged for goods or services of an equivalent value.
Issuance of Gift Card/Certificates
- Gift card/certificates may be issued by our organization through authorized channels such as our official website, physical stores, or approved third-party vendors.
- Gift card/certificates may be sold at face value or at a discounted rate, as determined by our organization.
- The recipient’s name and amount must be clearly indicated on each gift card/certificate, along with an expiration date, if applicable.
Usage of Gift Card/Certificates
- Gift card/certificates must be presented at the time of purchase to be eligible for redemption.
- Gift certificates can be used as payment towards any eligible goods or services available through our organization.
- Partial redemption of the gift card/certificate is allowed, and any remaining balance can be used for future purchases, subject to applicable terms and conditions.
Expiration of Gift Card/Certificates
- If applicable, gift card/certificates may have an expiration date stated on them.
- It is our organization’s responsibility to clearly communicate the expiration policy to customers at the time of purchase.
- In the event of an expired gift card/certificate, the organization may consider extending the expiration date on a case-by-case basis, under exceptional circumstances.
Lost or Stolen Gift Card/Certificate.
- Our organization assumes no responsibility for lost or stolen gift certificates.
- Owners of lost or stolen gift card/certificates may request a replacement, subject to verification of the original purchase and provided that the gift certificate has not been redeemed.
Refunds and Returns: Gift card/certificates are non-refundable and cannot be redeemed for cash, unless required by law.
Compliance with Applicable Laws: Our organization shall comply with all relevant laws and regulations governing the issuance, usage, and redemption of gift certificates, including but not limited to consumer protection laws and tax regulations.
Amendments to the Policy: This policy may be amended or updated as deemed necessary by our organization, with proper communication and notification to all stakeholders involved.
Policy Acknowledgement: By issuing, purchasing, or redeeming a gift card/certificate, individuals acknowledge that they have read and understood the terms and conditions as stated in this policy.